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Artificial Intelligence (AI) for Personalized Customer Experience

An Interactive 5-Day Training Course

Artificial Intelligence (AI) for Personalized Customer Experience

Leveraging Artificial Intelligence to Revolutionize Customer Interactions

NASBA
Classroom Schedule
Date Venue Fees
11 - 15 May 2026 London $ 5,950
20 - 24 Jul 2026 Paris $ 5,950
31 Aug - 04 Sep 2026 Dubai $ 5,950
02 - 06 Nov 2026 Milan $ 5,950
21 - 25 Dec 2026 London $ 5,950
Online Schedule
Date Venue Fees
11 - 15 May 2026 Online $ 3,950
02 - 06 Nov 2026 Online $ 3,950

Introduction

This training course explores how Artificial Intelligence (AI) can transform customer experiences into highly personalized, engaging, and efficient interactions. Participants will gain in-depth knowledge of AI tools and techniques that drive tailored customer engagement, increase satisfaction, and enhance loyalty.

By attending this training course, professionals will learn to harness the power of data-driven insights to deliver exceptional customer experiences. 

This GLOMACS Artificial Intelligence (AI) for Personalized Customer Experience training course will highlight:

  • AI tools for customer journey personalization
  • Real-time data analytics for customer insights
  • Developing AI-driven customer engagement strategies
  • Ethical considerations in AI for customer experience
  • Practical applications and success stories

Objectives

At the end of this training course, you will learn to:

  • Understand AI technologies for customer engagement
  • Analyze customer data using AI-driven tools
  • Design AI-based personalized customer experiences
  • Develop strategies for ethical AI deployment
  • Evaluate AI's impact on customer satisfaction metrics

Training Methodology

This training course combines interactive lectures, real-world case studies, hands-on exercises, and group discussions to ensure participants can immediately apply their learning in the workplace. The sessions emphasize practical applications and participant engagement.

Organisational Impact

Organizations sending employees on this Artificial Intelligence (AI) for Personalized Customer Experience training course can expect the following benefits:

  • Enhanced customer engagement and loyalty
  • Improved ROI through targeted personalization
  • Advanced data-driven decision-making
  • Ethical deployment of AI in customer strategies
  • Increased team proficiency in AI technologies
  • Competitive advantage in customer experience management

Personal Impact

Participants of this training course will gain the following skills and knowledge:

  • Confidence in using AI tools for customer insights
  • Expertise in designing personalized customer journeys
  • Enhanced problem-solving skills with AI applications
  • Knowledge of ethical considerations in AI usage
  • Career growth through advanced technical skills
  • Improved ability to lead AI-driven initiatives

Who should Attend?

This GLOMACS Artificial Intelligence (AI) for Personalized Customer Experience training course is suitable for a wide range of professionals, particularly those looking to leverage AI for customer experience innovation.

  • Customer experience managers and specialists
  • Marketing and sales professionals
  • IT and data analysts
  • Business development leaders
  • Anyone involved in customer service transformation
Course Outline
Day 1

Foundations of AI in Customer Experience

  • Introduction to AI and Customer Experience
  • Overview of AI technologies (Machine Learning, NLP, etc.)
  • Understanding customer behavior through AI
  • Exploring AI trends in personalization
  • Case studies of successful AI implementations
Day 2

Unlocking Insights with AI-Driven Data Analytics

  • Data Analytics for Customer Insights
  • Collecting and processing customer data
  • AI tools for real-time customer behavior analysis
  • Developing predictive models for customer needs
  • Practical exercise: Designing customer personas using AI
Day 3

Crafting Tailored Journeys with AI

  • Designing AI-Powered Customer Journeys
  • Mapping customer touchpoints
  • Integrating AI into customer journey stages
  • Personalization strategies with AI
  • Workshop: Creating AI-driven engagement plans
Day 4

Navigating Ethics in AI-Powered Customer Strategies

  • Ethical AI in Customer Experience
  • Addressing biases in AI algorithms
  • Data privacy and compliance considerations
  • Balancing personalization and customer consent
  • Roundtable discussion: Ethical dilemmas in AI
Day 5

Driving Success with AI Implementation and Measurement

  • Implementing and Measuring AI Strategies
  • Building an AI implementation roadmap
  • Defining KPIs for AI-powered experiences
  • Measuring ROI and customer satisfaction
  • Capstone project: Presenting AI-driven CX strategies
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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