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Conflict Resolution for Leaders

An Interactive 5-Day Training Course

Conflict Resolution for Leaders

Turning Challenges into Opportunities

NASBA
Classroom Schedule
Date Venue Fees
02 - 06 Feb 2026 Riyadh $ 5,950
04 - 08 May 2026 London $ 5,950
17 - 21 Aug 2026 Jeddah $ 5,950
14 - 18 Dec 2026 London $ 5,950
01 - 05 Feb 2027 Riyadh $ 5,950

Introduction

This Conflict Resolution for Leaders training course has been specifically designed to enhance leadership skills in the area of conflict resolution. During the training course delegates will be encouraged to appreciate that whist conflict is common in the workplace, it can either be engaged for positive outcomes, or will be required to be controlled and resolved to facilitate effective working. These alternative approaches may be achieved through the development of leadership skills which will be addressed during the training course.

The ‘Conflict Resolution for Leaders training course will benefit delegates by demonstrating how conflict arises and equip them with skills to prevent escalation and bring about effective resolution through mediation techniques. Team leadership skills will also be enhanced in terms of the effective management of differences and disputes between team members.

This Saudi GLOMACS training course will highlight:

  • How to recognize causes of conflict
  • Skills to harness discord and identify opportunities
  • The key principles of conflict resolution
  • Leadership skills for disparate teams
  • Confidence in mediation roles

Objectives

At the end of this Conflict Resolution for Leaders training course, you will learn to: 

  • Demonstrate an understanding of the main causes of organisational conflict
  • Understand how to take steps to minimise the impact of conflict
  • Develop strategies for conflict resolution
  • Understand the complexities of conflict in remote teams
  • Adopt a leadership role in creating psychological safety in organisations

Training Methodology

During this training course a variety of proven adult learning techniques will be applied to ensure maximum understanding, comprehension and retention of the content by participants.

The techniques will include highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. The skills will be developed around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their negotiation and communication skills to increase the value for money provided to their employer.

Organisational Impact

By sending delegates to this training course the organisation will benefit from their development in areas such as:

  • Swift implementation of effective conflict resolution
  • Leadership development in the positive handling of disputes within teams
  • The creation of ‘psychological safety’ as a component of leadership
  • Leadership style development for enhanced communication skills
  • Internal mediation skills to deal with conflicts in their early stages

Personal Impact

Participants on the training course will benefit from the topics discussed and will develop skills to be able to:

  • Understand that some conflict in teams may be harnessed to drive up performance
  • Recognize and deal with destructive conflict in an effective way
  • Enhance leadership and communication skills to handle disputes
  • Ddevelop a more confident approach to leading teams too difficult times
  • understand how instil ‘conflict resilience’ within organisation

Who should Attend?

This Saudi GLOMACS training course is suitable for a wide range of professionals but will greatly benefit:

  • Personnel responsible for taking on leadership responsibility
  • Leaders who encounter dispute situations within their teams
  • Department Heads wishing to create a culture of harmony over dispute
  • Leaders who need to build on their communication skills to improve working relationships
  • Managers and Leaders wishing to enhance their leadership approach to handling difficult issues which may lead to conflict
Course Outline
Day 1

Understanding the Principles of Conflict Resolution

  • Defining conflict resolution and why does it need to be applied?
  • How conflict arises and understanding common causes
  • Conflict psychology and how emotions affect behaviour
  • The fundamental process for resolving conflict
  • Conflict resolution and leadership styles
  • Leadership skills for preventing conflict escalation
Day 2

Communication, Emotions and Empathy in Conflict Situations

  • Handling difficult conversations
  • De-escalation techniques for volatile situations
  • Negotiation and problem solving
  • Understanding emotions, interests and positions behind conflict
  • Maintaining respect and empathy when dealing with parties in conflict
  • Restoring communication breakdowns and personality clashes
Day 3

Thinking Skills for Leaders when Handling Disputes

  • How a leader may act as mediator
  • Maintaining neutrality and impartiality
  • Avoiding bias and utilizing thinking skills as a leader
  • Understanding the emotional intelligence role in dispute resolution
  • How leaders create ‘psychological safety in organisations
  • Developing a culture of harmony and collaboration
Day 4

Harnessing Team Friction for Positive Outcomes

  • When healthy conflict can stimulate creative opportunity
  • Ethical considerations in conflict resolution
  • Team roles and understanding behaviours
  • The leader’s role in building conflict resilient teams
  • Working with remote teams to understand tensions
  • Avoid conflict when handling cross-cultural teams
Day 5

Organisational Leadership Aspects of Dispute Resolution

  • Developing organizational wide strategies for conflict resolution
  • Measuring successes in conflict resolution
  • Conflict handling for negotiators
  • Strategic planning and identifying potential areas for disputes
  • Adapting leadership style for effective results
  • Formal policies and procedures for dealing with disputes
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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