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Effective Frontline Leadership

An Interactive 5-Day Training Course

Effective Frontline Leadership

Empowering the Workplace for Greater Impact

NASBA
Classroom Schedule
Date Venue Fees
19 - 23 Jan 2026 Casablanca $ 5,950
30 Mar - 03 Apr 2026 Dubai $ 5,950
08 - 12 Jun 2026 London $ 5,950
29 Jun - 03 Jul 2026 Dubai $ 5,950
31 Aug - 04 Sep 2026 Milan $ 5,950
02 - 06 Nov 2026 Dubai $ 5,950
09 - 13 Nov 2026 Amsterdam $ 5,950
14 - 18 Dec 2026 London $ 5,950
18 - 22 Jan 2027 Casablanca $ 5,950
29 Mar - 02 Apr 2027 Dubai $ 5,950

Introduction

Why is it that some organisations are so responsive to changes in the marketplace, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim “people are our most important asset” but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.

Whilst there is no single formula, this comprehensive training course explores the critical role of frontline leaders in creating and sustaining employee engagement as a driver for well-being, growth, and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a frontline leader of teams, this course offers a compendium of ideas and grounded theory that will impact your practice immediately.

This GLOMACS training course will feature:

  • Awareness and application of the values embedded in employee engagement
  • The fundamental cognitive, emotional, and behavioural skills necessary for front line leadership
  • The impact of personal management and leadership style on employee engagement
  • Tools and techniques enabling delegates to evaluate and measure organisational engagement
  • The role of frontline leadership at the point of interface between organisation and employees

Objectives

By the end of this training course, participants will be able to:

  • Define engagement and review the compelling business case for its implementation
  • Show delegates with techniques to measure, sustain and generate engagement
  • Evaluate how leaderships style may positively or negatively impact employee engagement
  • Recognise “the collective power of wisdom” to generate collaborative practice
  • Evaluate and enhance motivation against theoretical models
  • Understand and apply theories of effective team performance

Training Methodology

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The highly interactive and participative training course includes skilled practical examples and activities relating to the chosen topics. These will include targeted exercises, case-studies, as well as highly relevant videos and active, thought-provoking discussions on the topics covered.

Who should Attend?

This GLOMACS training course is designed for professionals across all functions or disciplines but will especially benefit those with frontline leadership responsibilities, who wish to evaluate progressive management practices which engage the “hearts and minds” of those they lead. It is also suitable for:

  • Aspiring HR Professionals
  • Newly appointed managers
  • New graduates
Course Outline
Day 1

Employee Engagement and Business Success

  • What is employment engagement
  • The business case for engagement - Impacts business success
  • Analysis and measurement of engagement
  • The impact of frontline leadership on engagement, productivity, and commitment 
  • What do engaging leaders actually do
  • What style of leadership does the role demand
Day 2

Frontline Leadership to Capture Hearts and Minds

  • Self-review & evaluation of frontline skills that build engagement
  • Personality and management/leadership style - Psychometric assessment and review
  • Authentic leadership to inspire people to exceed performance expectations
  • The shadow of the leader - Impact and influence
  • Emotional Intelligence (EI) and its role in engagement
  • Creating the inspirational vision - The key elements of alignment
Day 3

Aligning Performance to Create Trust & Engagement

  • The power of trust
  • Collective wisdom to enhance decisions
  • Team purpose - Performance management, KPI’s and MBO’s
  • The importance of behaviours - Building a team charter
  • Performance audits, reviews, and implications
  • Evaluating potential and performance - Grid for talent management review
Day 4

Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

  • Task and job allocation - Right player right position
  • Improving team dynamics - positive and negative group behaviours
  • Successful delegation - The achieving results through the efforts of others
  • Motivating people - Core skills and practical steps
  • Enhancing productivity and alignment by balancing positive and negative interactions
  • Dealing with poor performance - Coaching for team and individual performance issues
Day 5

Creating a Culture of Engagement through Generous Frontline Leadership

  • Core essential for generous frontline leadership
  • The front tine leadership challenge - Creating a culture of connection
  • Action planning against the employee engagement model
  • When engagement goes too far - Pitfalls of an overdone strength
  • Balancing pressure with performance
  • Review of week and closure
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
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Management & Leadership
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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