Essentials of Quality Assurance

Introduction

Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.

This GLOMACS Essentials of Quality Assurance training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

Objectives

By the end of this Essentials of Quality Assurance training course, delegates will be able to:

• Be aware of the history of quality assurance and standardization
• Understand the part of effective teamwork in contributing to overall quality assurance in their organization
• State different models and frameworks for quality assurance
• Recognize the importance of the customer in the quality management system
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes

Training Methodology

Participant will learn by active participation during the training course through the use of case materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning  to “real life” issues in their own organization and their experience as customers themselves.

Organisational Impact

• Shared organizational vision for quality assurance and management
• Improved communication in the organization
• An enriched understanding of the importance of quality and customers to the organization
• Benefits of an effective quality management system
• Enhanced quality planning, assurance and control measures

Personal Impact

This Essentials of Quality Assurance training course teaches the competencies that enable delegates to:

• Increased understanding of the importance of quality management in organizations
• Develop an understanding of how their role can assist the organization in developing an effective quality management system
• Expand understanding of how teamwork impacts upon the quality management system
• Develop team work skills
• Increase knowledge of various quality management frameworks and their application