Quality Assurance in Practice

Introduction

Many organizations all-over the world have used the ISO9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.

Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations. This GLOMACS Management & Leadership training course examines the well-known ISO9001 framework as a foundation for developing quality assurance. This Quality Assurance in Practice training course goes on to look at the importance of risk based thinking, the PDCA approach and the process approach. Additionally, this training course explores other importance aspects of developing a quality management system including the role of audit in organizational improvement and the development of document control to support your system are encompassed in this highly practical and participative training course.

Objectives

By the end of this training course, delegates will be able to:

• State the benefits of the PDCA approach
• Understand the importance of risk based thinking in a quality management system
• Have an awareness of organizational context and what it means in the quality management system
• State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
• Practice audit techniques
• Appreciate the essentials of document control systems

Training Methodology

This Management & Leadership training course on Quality Assurance in Practice is highly participative and delegates will have to opportunity to use case study materials and exercises to reinforce their learning thought-out the training course . In addition to learning the basic requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.

Organisational Impact

• Develop a greater understanding of the practical implications of managing quality assurance in the organization
• A shared organizational vision for quality assurance and management
• Development of efficiencies in the organization leading to enhanced profitability
• Improvement in leadership skills within the organization

Personal Impact

• Understanding a practical framework for the implementation of quality assurance in an organization
• State the importance of risk based thinking in quality assurance
• Realize the importance of leadership and developing an appropriate quality culture in organizations
• Develop specific practical audit skills
• Appraise a range of requirements for document control systems